State Farm® Insurance Agent Billy Costello

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

P and A

July 9, 2024

1 out of 5

"We were signed up for Drive Safe & Save without our knowledge or consent. This is an app based tracking system that uses a Bluetooth dongle and gives a 10% discount to the policy. It is an opt-in only discount (according to State Farm). On finding out about tracking device, we removed it from our insurance, which then increased the price by 10%. I tried to resolve the issue with Billy as we felt this should have been disclosed to us when we went with State Farm and that the increase shouldn't apply. He blamed miscommunication (two 15 minute phone calls, one specifically regarding policy and discounts) and refused to remove the price increase. Not a nice experience. Additional - Please note the age of the response to this review (being older than the review). There is a reason for this. Update - Washington State office of the Insurance commissioner were involved in this situation."

Jacob Sublie

June 23, 2024

1 out of 5

"Was a happy customer but they keep raising my rate for no reason. Then I completely spaced my bill last month and all I got was a email I didn’t see saying I was going to get cancelled. They couldn’t give me a call or something and say your going to get cancelled can you pay your bill? So I’m here the next month trying to pay my bill and see I have no insurance. Great!!! Now I will shop around for a better rate. Other companies actually care about your business to pick up the phone and call you about your bill."

Adeline Tooley

June 21, 2024

5 out of 5

"I moved away from Deer Park, but keep going this State Farm office because of Cindy. She is awesome!"

Janet Johnson

June 18, 2024

5 out of 5

"My Agent at State Farm was professional and so Helpful!!!"

Rockland Excavation

June 6, 2024

5 out of 5

"This is truly the best insurance company! Always so helpful and Cindy is wonderful!"

Kristie Morton

June 6, 2024

5 out of 5

"We’ve worked with Cindy for years and she’s been amazing! Highly recommend!"

Hayden Rozelle

June 1, 2024

5 out of 5

"I love State Farm. Especially Billy Costello, what a great guy. Even better dogs!! Meeting Jake was also a real treat. 10/10 would recommend"

Ashley Strack

June 1, 2024

5 out of 5

"This office is always so welcoming. Love the dogs too."

jacqueline rodriguez

February 16, 2024

1 out of 5

"Never call back and prices are high"

patrick murphy

December 13, 2023

5 out of 5

"Love these guys. They really care and treat you like family. Great folks to deal with."

Dawn Kleinhuizen

September 30, 2023

3 out of 5

"Don't know, never met him. We did have our insurance threw that office but we have since changed offices. Billy told our new agent he would call us but never did. This office was not the usual we have experienced with State Farm."

Art

August 25, 2023

5 out of 5

"Great insurance company to work with"

anne wines

August 16, 2023

5 out of 5

"Fantastic Insurance Agents! Super Friendly, very prompt and courteous staff as well as cost affective! We needed to lower our auto insurance expenses for monthly budget and get homeowners on our log home, these agents did it and then some! We have saved over $140 per month on all of our insurance needs over the other company we had been with for 14 years, that was only suppling us with auto insurance. Billy Costello -State Farm Agents did this for us in just 1 phone call- everything was sent up and we have been so happy we have made the move to do business with them! Two weeks later we bought 2 new vehicles and it was a simple phone call and we were set up with the changes needed- customer service is Excellent here. Don't hesitate to make the change to this State Farm Office they are EXCELLENT at serving their customers!"

Stephen Schulte

August 15, 2023

5 out of 5

"I’ve been a customer for nearly 30 years and definitely recommend them as a fantastic insurance agent."

Karlee shorts

August 14, 2023

5 out of 5

"Awesome customer service! The team makes it easy to get switched over with great rates!"

Joey

August 13, 2023

5 out of 5

"Billy was great to work with on the phone. He took the time to ask all the right questions to ensure all my insurance needs were met."

sarah swerin

August 9, 2023

5 out of 5

"We are so happy we changed to State Farm. We are saving on our monthly premium and receiving excellent customer service. My husband really enjoys visiting the office to pay the bill and see the dogs. Best insurance company yet!!!!"

Todd Peltier

August 9, 2023

5 out of 5

"They are so helpful ,always know your name when you walk in the door . Plus they have 2 amazing puppies that greet you"

emt1d

August 5, 2023

5 out of 5

"Friendly, and helpful staff"

Lisa Adams

July 27, 2023

5 out of 5

"Great local personalized insurance broker."

Ryan Wilson

June 23, 2023

5 out of 5

"Tri-County Little League can't thank you enough for all of the time and energy you have put in as a volunteer and sponsor to help make our Little League program great,"

Andrea D.

June 23, 2023

5 out of 5

"Not only do we receive excellent service from Billy and his team with regard to our insurance needs, but their efforts in the community have a direct impact on our family as well. We appreciate all of their spirit in making Deer Park such a great place to live, work and play!"

Glenn-Kenneth Cragun

June 23, 2023

5 out of 5

"This insurance office is unlike any other! The customer service is outstanding and they truly do care about their customers! Shout out to Carmen for helping my husband and I get everything combined and making the process so seamless!!"

Jason Joralemon

June 21, 2023

5 out of 5

"Great team that is always kind, helpful, and always available to assist you with claim questions and policy options."

Brenda Newsom

June 20, 2023

5 out of 5

"Friendly Staff, super helpful on my claims and helping me understand not only my car insurance but also my business insurance."

What our customers say about us...

P and A

July 9, 2024

1 out of 5

"We were signed up for Drive Safe & Save without our knowledge or consent. This is an app based tracking system that uses a Bluetooth dongle and gives a 10% discount to the policy. It is an opt-in only discount (according to State Farm). On finding out about tracking device, we removed it from our insurance, which then increased the price by 10%. I tried to resolve the issue with Billy as we felt this should have been disclosed to us when we went with State Farm and that the increase shouldn't apply. He blamed miscommunication (two 15 minute phone calls, one specifically regarding policy and discounts) and refused to remove the price increase. Not a nice experience. Additional - Please note the age of the response to this review (being older than the review). There is a reason for this. Update - Washington State office of the Insurance commissioner were involved in this situation."

Jacob Sublie

June 23, 2024

1 out of 5

"Was a happy customer but they keep raising my rate for no reason. Then I completely spaced my bill last month and all I got was a email I didn’t see saying I was going to get cancelled. They couldn’t give me a call or something and say your going to get cancelled can you pay your bill? So I’m here the next month trying to pay my bill and see I have no insurance. Great!!! Now I will shop around for a better rate. Other companies actually care about your business to pick up the phone and call you about your bill."

Adeline Tooley

June 21, 2024

5 out of 5

"I moved away from Deer Park, but keep going this State Farm office because of Cindy. She is awesome!"

Janet Johnson

June 18, 2024

5 out of 5

"My Agent at State Farm was professional and so Helpful!!!"

Rockland Excavation

June 6, 2024

5 out of 5

"This is truly the best insurance company! Always so helpful and Cindy is wonderful!"

Kristie Morton

June 6, 2024

5 out of 5

"We’ve worked with Cindy for years and she’s been amazing! Highly recommend!"

Hayden Rozelle

June 1, 2024

5 out of 5

"I love State Farm. Especially Billy Costello, what a great guy. Even better dogs!! Meeting Jake was also a real treat. 10/10 would recommend"

Ashley Strack

June 1, 2024

5 out of 5

"This office is always so welcoming. Love the dogs too."

jacqueline rodriguez

February 16, 2024

1 out of 5

"Never call back and prices are high"

patrick murphy

December 13, 2023

5 out of 5

"Love these guys. They really care and treat you like family. Great folks to deal with."

Dawn Kleinhuizen

September 30, 2023

3 out of 5

"Don't know, never met him. We did have our insurance threw that office but we have since changed offices. Billy told our new agent he would call us but never did. This office was not the usual we have experienced with State Farm."

Art

August 25, 2023

5 out of 5

"Great insurance company to work with"

anne wines

August 16, 2023

5 out of 5

"Fantastic Insurance Agents! Super Friendly, very prompt and courteous staff as well as cost affective! We needed to lower our auto insurance expenses for monthly budget and get homeowners on our log home, these agents did it and then some! We have saved over $140 per month on all of our insurance needs over the other company we had been with for 14 years, that was only suppling us with auto insurance. Billy Costello -State Farm Agents did this for us in just 1 phone call- everything was sent up and we have been so happy we have made the move to do business with them! Two weeks later we bought 2 new vehicles and it was a simple phone call and we were set up with the changes needed- customer service is Excellent here. Don't hesitate to make the change to this State Farm Office they are EXCELLENT at serving their customers!"

Stephen Schulte

August 15, 2023

5 out of 5

"I’ve been a customer for nearly 30 years and definitely recommend them as a fantastic insurance agent."

Karlee shorts

August 14, 2023

5 out of 5

"Awesome customer service! The team makes it easy to get switched over with great rates!"

Joey

August 13, 2023

5 out of 5

"Billy was great to work with on the phone. He took the time to ask all the right questions to ensure all my insurance needs were met."

sarah swerin

August 9, 2023

5 out of 5

"We are so happy we changed to State Farm. We are saving on our monthly premium and receiving excellent customer service. My husband really enjoys visiting the office to pay the bill and see the dogs. Best insurance company yet!!!!"

Todd Peltier

August 9, 2023

5 out of 5

"They are so helpful ,always know your name when you walk in the door . Plus they have 2 amazing puppies that greet you"

emt1d

August 5, 2023

5 out of 5

"Friendly, and helpful staff"

Lisa Adams

July 27, 2023

5 out of 5

"Great local personalized insurance broker."

Ryan Wilson

June 23, 2023

5 out of 5

"Tri-County Little League can't thank you enough for all of the time and energy you have put in as a volunteer and sponsor to help make our Little League program great,"

Andrea D.

June 23, 2023

5 out of 5

"Not only do we receive excellent service from Billy and his team with regard to our insurance needs, but their efforts in the community have a direct impact on our family as well. We appreciate all of their spirit in making Deer Park such a great place to live, work and play!"

Glenn-Kenneth Cragun

June 23, 2023

5 out of 5

"This insurance office is unlike any other! The customer service is outstanding and they truly do care about their customers! Shout out to Carmen for helping my husband and I get everything combined and making the process so seamless!!"

Jason Joralemon

June 21, 2023

5 out of 5

"Great team that is always kind, helpful, and always available to assist you with claim questions and policy options."

Brenda Newsom

June 20, 2023

5 out of 5

"Friendly Staff, super helpful on my claims and helping me understand not only my car insurance but also my business insurance."