State Farm® Insurance Agent Billy Costello

"Thank you, Skarlet! I'm happy you felt at home with us and enjoyed meeting our team. We strive to create a welcoming environment for everyone. If you need anything else, just let us know!"

"Brad, thank you for your feedback! I'm happy to hear that Jen was able to assist you with your insurance needs. Our team is dedicated to providing the best service possible, and it's wonderful to know Jen made a positive impact. If you need anything else, feel free to reach out!"

"Thank you, Ashley! I'm glad you had a wonderful time at our event and enjoyed the festive atmosphere. The Grinch photos were a hit, and we're thrilled you liked the goodies! We appreciate your feedback and can't wait to see you at our next gathering. If you need anything, feel free to reach out!"

"Thank you for the five-stars, Pattie! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."

"Thank you for the 5 star review Kim! Glad we could get you better coverage and save you some money!!!"

"Thank you for your feedback, Richard! I'm glad you find our office helpful and our staff commendable. I appreciate your input regarding our availability and staffing, and I'll certainly take it into consideration. If you have any questions or need assistance, feel free to reach out anytime!"

"Thank you! I'm happy to hear that Cindy made the insurance process smooth and stress-free for your business. It's great to know you found the coverage and pricing satisfactory. If there's anything else we can assist you with, feel free to reach out!"

"Corrine, thank you for your wonderful feedback! I'm happy to hear that Cindy has been such a valuable resource for your insurance needs. Your recommendation to friends and family means a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"

"Thank you, Kelsie! I'm happy to know you had a great experience with our team. We’re always here to help with any insurance needs you might have. Let us know if there's anything else we can do for you!"

"Thank you, Jonathan! I'm happy to hear you appreciated the customer service, especially from our new team member. We're committed to being helpful and resourceful for all your insurance needs. Let us know if there's anything else we can assist you with!"

"Bonnie, thank you for your wonderful feedback! I'm happy to know that you found our team amazing and helpful. We’re committed to providing the best service possible. Let us know if there's anything else we can do for you!"

"Thank you, Lory & Karlea! I'm happy to hear that you feel like part of the family with our team. It's wonderful to know that our claims process has been easy for you. We appreciate your recommendation and are here for any of your insurance needs!"

"Jennifer, thank you for your kind words! I'm happy to hear you had a great experience. If you ever need anything, feel free to reach out. Thanks for choosing us!"

"Thank you, Andrew! I'm happy to hear that you found our office helpful and professional. Jennifer and the rest of the team are dedicated to providing excellent service. We’re here if you need anything else!"

"Thank you, Marchette! I'm happy to hear that Jen was able to assist you with the quotes and provide detailed explanations. Our team is committed to making the process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out!"

"We value all legitimate reviews, good or bad. There has been zero interaction with this person as a customer. This review is based on a personal grievance on an employee that no longer works for my office. Posting reviews with the sole intent of harming has been found by the courts to be an actionable offense and has been reported. "

"Thank you, Aylah, for your wonderful feedback! I'm glad to hear that our team made you feel welcome and that you found our assistance helpful. Our security dogs will be happy to know they're appreciated too! We’re always here to support you with any insurance needs. Let us know if there's anything else we can do for you!"

"Thank you for your review, Rachel! I'm happy to hear that Jen has been so helpful and attentive. Our team is dedicated to providing excellent service, and it's wonderful to know Jen's follow-up made a positive impact. Let us know if there's anything else we can assist you with!"

"Thank you for your review, Bobby! I'm happy to hear that our meeting was helpful as you plan for retirement. It's great to know you enjoyed the office setup too. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"

"Thank you, Joseph! I'm really happy to hear that you appreciate the communication and service from our team. We’re grateful for your trust and support! Let us know if there's anything else we can do for you."

"I appreciate the time you took to leave this review Micah. I've tried calling back a few times with voicemails. Yes, there was a mix up in our meeting time today and I take full responsibility for that. The reason I tell my team not to schedule appointments after 3pm (Only from May-mid June) is because I volunteer my time coaching youth sports in town. The reason for the 3 week wait to schedule something isn't the norm. The past 3 weeks have had me in and out of the state to tend to personal matters but my office was fully staffed during my absence to assist customers. I have 4 licensed and trained Agents that work with me and are fully able to help customers when I'm not available. They did offer to assist you today but you insisted on only speaking to me. Just because I may not be in the office, doesn't mean I'm not present for my customers. Insurance and running a small business isn't a M-F 9-5 as issues happen 24/7 and I'm always available even outside of normal business hours helping with claims, meeting with customers outside of the office, etc. As I stated in my voicemail, please reach out to me and I'd be happy to meet with you at a time and place of your convenience. Looking forward to hearing from you and rectifying this issue. "

"With all do respect Tawnya, I personally called and left you multiple voicemails that were not returned. There are multiple ways to pay your bills either online and by mailing them in (in addition to calling our 24/7 payment customer service line). There are also multiple contact attempts made to notify you of late payments well before policies become lapsed. If you can return my voicemails this week, we can easily fix this. "

"Thanks, Tiger, for your feedback! Glad our bundle package is saving you money and that the switch was easy. If you have questions or need help, reach out anytime. We're here for you!"