State Farm® Insurance Agent Billy Costello
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Angie Jones
August 9, 2024
5
out of
5
rating by Angie Jones
"Billy is personable, knowledgable, and funny. He really has personified "I love this town". He is a great insurance agent to have. He will always be on your side!"
We responded:
"Hey Angie, thanks so much for the awesome review! I'm really glad you feel that way about our service. It's great to know you appreciate the personal touch and humor. I'm always here to support you with your insurance needs! - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
Alex Ohannes
August 6, 2024
2
out of
5
rating by Alex Ohannes
"I can't take it anymore. It's time for you guys to stop gaslighting customers. I was told my entire life that once I turned 25, my rates would go down. I have never been in a collision my entire life, yet my next bill will be 163 dollars instead of the 124 it was last year. That's over a 30 percent increase. My car is old and easy to repair. I don't have to pay for the bad choices of other car owners and State Farm corporate. If you can't give people ethical rates, then you need to be an advocate for your customers to Corporate. I had to get extra mental health help because of this increase. 30 percent increase every 6 months for a car that slowly becomes cheaper and cheaper to repair and is driven one day a week is objectively inappropriate, and therefore unacceptable. Every time I come in asking for a rate reduction, they give many excuses and because I can't deal with stress, they talk me down, and my rate keeps going up, even with all safe driving discounts. Why do they have no interest in retaining customers? Why is State Farm the only company I've ever hired to give me a service that thinks it's ok to raise prices 30+ percent every year while citing driving data that has nothing to do with me? My coverage cost under 100 bucks a month over 4 years ago. The only thing that has changed is that I'm an even safer driver, with a car that is worth even less and a 62 percent increase in my premiums in a mere 4 years."
We responded:
"Alex, as we spoke about this in my office; insurance rates typically go down with the more driving experience you have. However, insurance rates have gone up for nearly everyone in the state of Washington from all insurance providers. The main cause of this is inflation and an increase in costs that auto insurance provides coverage for (i.e. cost of auto parts, repair labor, medical, etc.). The other reason is Washington is one of the highest states in regards to uninsured motorists claims. The rate increases were approved by the Insurance Commissioner's office. I suggest you shop around and get rates from other providers. Outside of making sure you have every discount possible, our office has no control over what insurance rates are. "
P and A
July 9, 2024
1
out of
5
rating by P and A
"We were signed up for Drive Safe & Save without our knowledge or consent. This is an app based tracking system that uses a Bluetooth dongle and gives a 10% discount to the policy. It is an opt-in only discount (according to State Farm). On finding out about tracking device, we removed it from our insurance, which then increased the price by 10%. I tried to resolve the issue with Billy as we felt this should have been disclosed to us when we went with State Farm and that the increase shouldn't apply. He blamed miscommunication (two 15 minute phone calls, one specifically regarding policy and discounts) and refused to remove the price increase. Not a nice experience. Additional - Please note the age of the response to this review (being older than the review). There is a reason for this. Update - Washington State office of the Insurance commissioner were involved in this situation."
We responded:
"We're sorry you felt that this discount was added without your consent. We're glad that your issue was resolved to your satisfaction. Thank you for continuing your business with State Farm. Also, there are two sides to every story but we cannot and will not get into specific details of customer transactions/actions on a public forum. This issue was resolved over a year ago with corrections being made. "
Jacob Sublie
June 23, 2024
1
out of
5
rating by Jacob Sublie
"Was a happy customer but they keep raising my rate for no reason. Then I completely spaced my bill last month and all I got was a email I didn’t see saying I was going to get cancelled. They couldn’t give me a call or something and say your going to get cancelled can you pay your bill? So I’m here the next month trying to pay my bill and see I have no insurance. Great!!! Now I will shop around for a better rate. Other companies actually care about your business to pick up the phone and call you about your bill."
We responded:
"Hi Jacob. Per the conversation with our office recently; we're still waiting for you to contact us back to update your payment information. We apologize for not calling you sooner but multiple mailers were sent out so let's make sure we have your correct mailing address on file. We also have multiple ways to set up payments and notifications for you in the future. Thank you for taking the time to write this review and allowing us the opportunity to fix this issue. "
Adeline Tooley
June 21, 2024
5
out of
5
rating by Adeline Tooley
"I moved away from Deer Park, but keep going this State Farm office because of Cindy. She is awesome!"
We responded:
"Adeline, your loyalty to our office despite moving away from Deer Park is truly appreciated! Cindy is indeed awesome, and we're thrilled that she has provided you with exceptional service. We're grateful for your kind words and look forward to assisting you with your insurance needs in the future! - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
Janet Johnson
June 18, 2024
5
out of
5
rating by Janet Johnson
"My Agent at State Farm was professional and so Helpful!!!"
We responded:
"Janet, I'm thrilled to hear that you found our team professional and incredibly helpful! We're pleased to have provided you with top-notch service. If you ever need assistance in the future, feel free to reach out. Thank you for choosing us! - Billy Costello, State Farm Insurance Agent, Deer Park, WA"
Rockland Excavation
June 6, 2024
5
out of
5
rating by Rockland Excavation
"This is truly the best insurance company! Always so helpful and Cindy is wonderful!"
We responded:
"Thank you! Cindy and our team are thrilled to hear you find our insurance services helpful and wonderful! We're pleased to have provided you with top-notch assistance. For any future insurance needs, feel free to reach out to our office. - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
Kristie Morton
June 6, 2024
5
out of
5
rating by Kristie Morton
"We’ve worked with Cindy for years and she’s been amazing! Highly recommend!"
We responded:
"Kristie, we're happy to hear you've had an amazing experience working with Cindy! We're pleased to have provided you with exceptional service over the years. Thank you for recommending us! If you ever need assistance in the future, feel free to reach out. - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
Hayden Rozelle
June 1, 2024
5
out of
5
rating by Hayden Rozelle
"I love State Farm. Especially Billy Costello, what a great guy. Even better dogs!! Meeting Jake was also a real treat. 10/10 would recommend"
We responded:
"Hayden, I'm thrilled you had a great experience with Jake and our office! I'm pleased you love State Farm and appreciate your recommendation. Thank you for your kind words about our team and furry friends! - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
Ashley Strack
June 1, 2024
5
out of
5
rating by Ashley Strack
"This office is always so welcoming. Love the dogs too."
We responded:
"Ashley, we're thrilled you find our office welcoming! We're pleased you enjoy the company of our dogs too! Providing a warm and inviting atmosphere is important to us. Feel free to reach out for any insurance needs in the future! - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
jacqueline rodriguez
February 16, 2024
1
out of
5
rating by jacqueline rodriguez
"Never call back and prices are high"
We responded:
"Hi Jacqueline. We're sorry that you feel that we don't call you back. We have multiple notes and documented interactions with you since you've been a customer including callbacks. If you'd like to discuss further, please reach out at 509-276-8714 and we'd be happy to speak to you directly. "
patrick murphy
December 13, 2023
5
out of
5
rating by patrick murphy
"Love these guys. They really care and treat you like family. Great folks to deal with."
We responded:
"Thank you, Patrick, for the kind words! I believe that it's essential for insurance agents to build relationships with their clients, allowing us to provide the best possible customer service and coverage for your needs."
Dawn Kleinhuizen
September 30, 2023
3
out of
5
rating by Dawn Kleinhuizen
"Don't know, never met him. We did have our insurance threw that office but we have since changed offices. Billy told our new agent he would call us but never did. This office was not the usual we have experienced with State Farm."
We responded:
"Hi, Dawn. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
Art
August 25, 2023
5
out of
5
rating by Art
"Great insurance company to work with"
We responded:
"Thank you for the five star review and trusting us with your insurance needs Art! :)"
anne wines
August 16, 2023
5
out of
5
rating by anne wines
"Fantastic Insurance Agents! Super Friendly, very prompt and courteous staff as well as cost affective! We needed to lower our auto insurance expenses for monthly budget and get homeowners on our log home, these agents did it and then some! We have saved over $140 per month on all of our insurance needs over the other company we had been with for 14 years, that was only suppling us with auto insurance. Billy Costello -State Farm Agents did this for us in just 1 phone call- everything was sent up and we have been so happy we have made the move to do business with them! Two weeks later we bought 2 new vehicles and it was a simple phone call and we were set up with the changes needed- customer service is Excellent here. Don't hesitate to make the change to this State Farm Office they are EXCELLENT at serving their customers!"
We responded:
"Anne, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Stephen Schulte
August 15, 2023
5
out of
5
rating by Stephen Schulte
"I’ve been a customer for nearly 30 years and definitely recommend them as a fantastic insurance agent."
We responded:
"Thank you for the five-stars, Stephen! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Karlee shorts
August 14, 2023
5
out of
5
rating by Karlee shorts
"Awesome customer service! The team makes it easy to get switched over with great rates!"
We responded:
"Karlee, thank you so much for the positive review! We enjoy working with you and greatly appreciate your business."
Joey
August 13, 2023
5
out of
5
rating by Joey
"Billy was great to work with on the phone. He took the time to ask all the right questions to ensure all my insurance needs were met."
We responded:
"We love seeing reviews like this, Joseph! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
sarah swerin
August 9, 2023
5
out of
5
rating by sarah swerin
"We are so happy we changed to State Farm. We are saving on our monthly premium and receiving excellent customer service. My husband really enjoys visiting the office to pay the bill and see the dogs. Best insurance company yet!!!!"
We responded:
"Sarah, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Todd Peltier
August 9, 2023
5
out of
5
rating by Todd Peltier
"They are so helpful ,always know your name when you walk in the door . Plus they have 2 amazing puppies that greet you"
We responded:
"We love seeing reviews like this, Todd! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
emt1d
August 5, 2023
5
out of
5
rating by emt1d
"Friendly, and helpful staff"
We responded:
"Thank you so much for the kind review! We truly appreciate you!"
Lisa Adams
July 27, 2023
5
out of
5
rating by Lisa Adams
"Great local personalized insurance broker."
We responded:
"Thank you, Lisa, for the five-star rating! We appreciate you and the opportunity to help you with your insurance needs."
Ryan Wilson
June 23, 2023
5
out of
5
rating by Ryan Wilson
"Tri-County Little League can't thank you enough for all of the time and energy you have put in as a volunteer and sponsor to help make our Little League program great,"
We responded:
"Thanks for the review Ryan! Happy to support Tri-County and love seeing the kids out there playing ball! :)"
Andrea D.
June 23, 2023
5
out of
5
rating by Andrea D.
"Not only do we receive excellent service from Billy and his team with regard to our insurance needs, but their efforts in the community have a direct impact on our family as well. We appreciate all of their spirit in making Deer Park such a great place to live, work and play!"
We responded:
"Thank you, Andrea, for the amazing review! Our team works hard to provide a great insurance experience in Deer Park and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Glenn-Kenneth Cragun
June 23, 2023
5
out of
5
rating by Glenn-Kenneth Cragun
"This insurance office is unlike any other! The customer service is outstanding and they truly do care about their customers! Shout out to Carmen for helping my husband and I get everything combined and making the process so seamless!!"
We responded:
"Thank you for the review, Glenn! We are glad to hear that Carmen was able to help you with your insurance needs. Your feedback is important to us and we value the chance to provide you with high-quality coverage."